Canada’s Anti Spam Legislation
Info Sheet: Canada’s Anti Spam Legislation
This information is intended as basic guidance only and should not be taken as legal advice for determining your compliance with CASL.
What is it?
Canada’s Anti Spam Legislation (CASL) is a new anti-spam law that was passed in 2010 and is only now coming into application. This legislation covers all commercial electronic messages (CEMs) sent in Canada by any business or organization, including emails, SMS/text messages, and instant messages and requires certain criteria be met before messages are sent.
What does this mean?
The legislation is lengthy but focuses mainly on establishing criteria for content and consent for all CEMs.
Consent: the CEM sender must have either explicit or implied consent from the recipient before sending the message.
Content: all CEMs will need to include information that clearly identifies who the sender is, provide the sender’s contact information (mailing address, and either website, email address or phone number), and allow the recipient to withdraw consent with an unsubscribe function that takes effect as soon as possible.
In short, everyone on your mailing list must have consented to receive CEMs from you. Business will need to have a way of recording when/where/how they received consent from each person they contact, or why your CEM is exempt.
What is exempt?
There are several instances where your message will be excluded from CASL, including when responding to making an inquiry or complaint, delivering a quote, or communicating information on warranties and recalls. CEMs are also exempt if they are sent between individuals who have a personal/family relationship and Business-to-Business messages are exempt if sent between individuals at organizations that have an existing business relationship and the CEM is regarding that relationship and its activities. CEMs used by registered charities to fundraise are also exempt.
What is consent?
You must have either explicit or implied consent to send a CEM to someone.
The recipient has given you permission to send them CEMs and you have a record of where/when/how you obtained that permission. Explicit consent can be obtained several ways, including:
1. The recipient has completed a web form or sign-up form and has opted-in to receiving your CEMs. But remember:
– you must explicitly state what they are opting in to receive
– you must be clear who is seeking their consent
– you must indicate that the contact can unsubscribe at any time
– you must allow the contact to opt-in manually (you can’t pre-check the opt-in box!)
2. The recipient verbally (or through other means) gave you permission to contact them and you can record when/where/how that occurred.
The recipient can be sent CEMs because you have an existing business or non-business relationship with that person that carries an implied consent for communication or because they have publicly disclosed their email address.
1. An “existing business relationship” exists when you are doing business with someone or have done business with them in the past 24 months. This could mean either the recipient purchased a product or service from you or you have entered into a contract with them. For 24 months following the end date of your commercial/contractual activity together, you have implied consent to contact that person. (this 2-year time frame comes into effect following the transition period—-until 2017 you can continue to contact your past customers/clients.)
2. Another form of “existing business relationship” exists when someone makes an inquiry of your business. For 6 months following that inquiry, you are able to communicate with them under implied consent. (this 6-month time frame comes into effect following the transition period—-until 2017 you can continue to contact these people.)
3. The recipient has disclosed their email address to the sender without indicating that they do not want to receive unsolicited messages. This can be thought of as the “business card” consent. (this also applies if the person posts their email address on a public website without an explicit disclaimer indicating they do not wish to receive unsolicited CEMs).
What about my existing contacts?
Don’t Delete Them! Under the final CASL regulations an organization does not have to re-qualify or re-confirm contacts that have already given consent to receive CEMs, even if that original consent was not obtained in a way that meets the new requirements. And if your contacts are prior customers or clients, or if they made an inquiry of your business, you have implied consent to continue contacting them as per the above rules. However, your CEMs themselves must still meet the content and identification criteria set out in the legislation for all CEMs.
When does it start?
CASL is effective from July 1st, 2014.
There is a 3-year transitional period that starts when the legislation enters into force during which consent to send commercial electronic messages is implied in the case of contacts with whom you enjoy a pre-existing business and non-business relationship and the relationship includes the communication of CEMs. You will still need to stop sending CEMs if the recipient withdraws consent/unsubscribes at any time.
Where can I find out more?
The Burnaby Board of Trade is interested in hearing how complying with this new legislation impacts your business. Feel free to contact Cory Redekop at firstname.lastname@example.org